Shipping

We ship all our orders from our nursery in Sticklepath, Devon. Orders are picked and packed on a daily basis and our main shipping days are Tuesdays and Thursdays – occasionally other days (to avoid plants in the mail over the weekend). Click here for What We Send. We try very hard to make sure that if you order before 12 noon on a Tuesday then we get the plants out that same day. After that it will probably be Thursday despatch. 

Parcels are currently dispatched with the ROYAL MAIL on a 48 hour tracked service AND insured for up to £150 as standard.

For larger plants we do one of three things:
1.  Package on to a specialist horticultural trolley and deliver to your address.
2.  Ship via Pallet Network, again on a next day service.
3.  Personal delivery by our own staff; this is mainly for large bamboos or tree ferns that require specialist handling. We will contact you to arrange a mutually convenient time for deliveries.

We can ship to any address in the United Kingdom. 

Inevitably, additional charges may apply for The Highlands & Islands in Scotland. 

Following our exit from the EEC we don't export to Europe and beyond or Northern Ireland.
 
 Shipping Prices Click & Collect 
From Nursery 		 Mainland UK 
Std Shipping 		 Highlands, 
Islands & Isles 
 1 item £0.00  £5.00  £5.00 
 2 - 6 items £0.00  £10.00  £10.00 
 7 - 25 items £0.00  £15.00  £15.00 
 Over 25 items £0.00  £0.00  £0.00 

* Exact rate is calculated at checkout
** email or phone +44 1837 849367 for a quote

When you place an order, the website will automatically calculate shipping on the number of plants selected.


Occasionally a parcel does go astray and we will promptly replace it with, hopefully, a minimum of fuss! If having the plants really quickly is a priority then please let us know when placing your order and we will do our utmost to fulfil your request.

Order Status Meanings

Awaiting Fulfillment: We have received your order and will be processing it asap.

Awaiting Shipment: Your order has been checked and is due to be packed ready for shipment

Pending: We will be despatching it via our own vehicle or a pallet or horticultural trolley

Awaiting Pick Up: You have arranged to collect your plants from the nursery in Devon

Shipped: Your order has been dispatched and you should be expecting it the following day. There will be a tracking number you can now follow.



A happy customer talks about packaging at the 2018 RHS Chelsea Flower Show


"Just to let you know the wonderful Hostas and golden fern arrived safely yesterday evening, delivered by a very nice UPS driver who knew our village, so found our address easily. The plants were so carefully and robustly packaged, thank you, which kept them really well protected in transit. The Little Red Rooster is an extremely strong plant and even I can’t kill off this one! And thank you for being kind and sending the two complimentary Hostas, which is very much appreciated. All will be loved and well cared for. I plan to create a Hosta Theatre (as in Auricula Theatre) to show off their beauty." Fay, September 2020